Horus Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Horus Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

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1. General terms and eligibility

These Terms & Conditions form an agreement between you and Horus Casino in relation to your use of the website, mobile services, account features, games and related services. By accessing the website, opening an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of these terms, you must not use the website or its services.

Contents

Additional rules may apply to particular games, payment methods, promotions, bonuses or other services. Those rules will be displayed or made available where relevant and form part of these Terms & Conditions. If a specific rule conflicts with these general terms, the specific rule will generally apply to the relevant game, payment method or promotion to the extent of the inconsistency.

Horus Casino may update or amend these terms from time to time. Changes may reflect legal requirements, changes to the services, security measures, operational needs or other legitimate reasons. The latest version will be published on the website and will apply from the date stated or, if no date is stated, from publication. You are responsible for reviewing the current version before using the services.

Eligibility and lawful use

You must be at least 18 years old, or meet any higher minimum age that applies under the law relevant to you.
You must use the services only where online gambling is lawful and permitted for you to do so.
You must not access or use the services from a place where gambling through the website is restricted or prohibited.
You must provide truthful, complete and current information when registering or using an account.
You must comply with applicable Australian laws and any other laws that apply to your location and activities.
You must not allow another person to use your account or use another person’s account.

It is your responsibility to establish whether you are legally permitted to use the services. Access to the website does not guarantee that every game, feature or payment method is available to every player. Horus Casino may restrict access to services where this is required by law, security considerations, responsible gambling measures or operational requirements.

2. Accounts, verification and security

To use features that require registration, you must create a personal account using the registration process provided on the website. One person may generally hold only one account unless Horus Casino has approved an exception. Accounts are personal and must be used only by the registered account holder. You must not open an account on behalf of another person or permit another person to access yours.

You are responsible for protecting your login details and keeping them confidential. You should use a strong password, avoid sharing access information and take reasonable steps to secure the device used to access your account. You must notify Horus Casino promptly if you believe that your account has been accessed without permission or that your login details may have been compromised.

Horus Casino may carry out identity, age, address, payment, source-of-funds or other verification checks. You agree to provide information or documents that may reasonably be required for these checks. Information must be genuine, readable, current and consistent with your account details. Until verification is completed, access to some services, deposits, withdrawals or account functions may be restricted.

An account may be suspended, restricted or closed where information is incomplete or inaccurate, where security concerns arise, where the account appears to be operated by another person, or where the account is connected with suspected fraud, money laundering, bonus abuse, unlawful conduct or a breach of these terms. Any action will be taken in accordance with applicable requirements and the circumstances of the matter.

Prohibited activity

Using stolen, fraudulent or unauthorised payment methods.
Attempting to manipulate a game, payment process, account system or promotional offer.
Using bots, scripts, automated tools or software intended to gain an unfair advantage.
Creating multiple accounts to obtain an advantage or avoid a restriction.
Providing false information or submitting documents that do not belong to you.
Using the website to facilitate fraud, money laundering, terrorist financing or other unlawful activity.
Interfering with the operation, security or availability of the website.
Harassing, threatening or abusing staff, service providers or other users.

Where prohibited or suspicious conduct is identified, Horus Casino may investigate the matter, retain relevant information, cancel affected transactions or promotions, suspend access and take any other action permitted by law. You must not attempt to bypass a self-exclusion, account restriction or other safety measure.

3. Deposits, withdrawals and games

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the selected method. Deposits must be made for your own use. You must not use a payment method belonging to another person unless this has been expressly permitted and appropriately verified.

You are responsible for checking transaction details before confirming a payment. Payment providers may apply their own terms, processing rules, fees or charges. Horus Casino is not responsible for delays, declined transactions, conversion costs or other issues caused by a bank, card provider, wallet provider or other external payment service.

Funds placed in an account may be used only for lawful gaming and related purposes. You must not use the account as a bank account, payment intermediary or method of transferring money to another person. Horus Casino may request information about a transaction, the source of funds or the ownership of a payment method before processing account activity.

Withdrawal requests are subject to account verification, payment checks, applicable game rules and legal or security requirements. A withdrawal may be delayed, declined or returned where information is missing, a payment method cannot receive the funds, a transaction requires review, or the request does not comply with these terms. Any applicable limits, fees or processing conditions will be shown or explained where relevant.

You are responsible for reviewing your balance and transaction history and should raise any apparent error as soon as reasonably possible. If a technical or administrative error results in an incorrect balance, game result or payment, Horus Casino may correct the error and adjust the affected account activity. A player is not entitled to retain funds credited because of an obvious error.

Games and results

Game participation is subject to the rules displayed for the relevant game. Where a game result is determined by a technical system, the recorded result of that system will generally be treated as final, subject to investigation of a clear malfunction or error. If a game is interrupted, becomes unavailable or does not operate as intended, Horus Casino may void or correct affected play in a manner consistent with the applicable rules and legal requirements.

Gambling involves financial risk and outcomes cannot be guaranteed. Past results, displayed information, demonstrations or general content do not predict future results. You should never gamble with money needed for everyday living expenses, debts or other essential commitments. Do not treat gambling as a way to make money or recover losses.

4. Promotions and responsible gambling

Promotions and offers

Promotions, bonuses, rewards and other offers are subject to the terms displayed with the relevant offer. These may include eligibility requirements, qualifying activities, expiry conditions, playthrough requirements, maximum values, withdrawal conditions or other restrictions. You should read the applicable offer terms before participating and should not assume that an offer is available to every account.

Unless expressly stated otherwise, an offer is personal, may be available only once and cannot be transferred, sold or exchanged. Horus Casino may withdraw, amend or refuse an offer where permitted, including where there is suspected misuse, technical error, duplicate participation or conduct intended to obtain an unfair advantage. A promotion may not be combined with another offer unless the applicable rules allow it.

Responsible gambling

Horus Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to solve financial problems or recover losses. Set a budget before you play, keep track of the time and money you spend, and take regular breaks. Do not gamble while affected by alcohol, medication or other substances, and never chase losses.

Use available deposit, spending, time or loss controls where offered.
Request a break, account restriction or self-exclusion if gambling is no longer enjoyable or manageable.
Do not gamble with borrowed money or funds needed for rent, bills, food or other necessities.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
If you are concerned about another person’s gambling, encourage them to seek appropriate support and use available safety tools.

Responsible gambling tools and account restrictions may take effect according to the process described on the website. You must not create a new account or use another person’s account to avoid a restriction or self-exclusion. Account restrictions may affect access to games, deposits, promotions or other services.

If you feel that gambling is becoming difficult to control, stop playing and use the available account safety options. Consider speaking with a qualified financial, health or gambling support professional. Asking for help is a responsible step and should not be delayed because of concerns about previous losses.

5. Privacy, availability, complaints and liability

Privacy and communications

Personal information is handled in accordance with the Horus Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations and communicate with you about your account or relevant services. You should review the Privacy Policy for further information about the collection, use, storage and disclosure of personal information.

You agree to receive service-related communications that are necessary for account administration, security, transactions or changes to the services. Marketing communications will be managed in accordance with applicable requirements and any preferences or controls made available to you.

Website availability

Horus Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, updates, technical faults, telecommunications issues, third-party failures, events outside reasonable control or legal requirements. You should keep your own devices, software and internet connection secure and up to date.

Website content is provided for general information and may change without notice. You are responsible for checking information before relying on it, including information about games, payments, promotions and account features. Horus Casino does not guarantee that all content will always be complete, current, available or free from errors.

Complaints and account closure

If you have a question, dispute or complaint about an account, transaction, game or promotion, please use the support or complaints process made available on the website. Provide enough information for the matter to be identified, including relevant dates and transaction details where appropriate. You must cooperate with reasonable enquiries and provide supporting information when requested.

You may ask for your account to be closed at any time through the available account or support process. Closure does not remove obligations that arose before closure, including obligations relating to verification, transactions, disputed activity, responsible gambling measures, privacy or compliance. Horus Casino may close or restrict an account in accordance with these terms and applicable law.

Liability and applicable law

To the extent permitted by law, Horus Casino is not responsible for loss caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, external payment services, internet interruptions or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

These Terms & Conditions are intended to operate in accordance with the laws and mandatory consumer protections that apply to the relevant service and player. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. The latest version of these terms is the version published on the website.