Privacy Policy

Horus Casino respects the privacy of its players. When you use the website or related services, information may be collected directly from you, automatically from your device, or from third parties involved in account verification, payments, security and fraud prevention. The information collected depends on how you use the website and which services you request.

This policy should be read together with the website’s terms and conditions and any notices shown when information is requested. Those notices may provide additional details about a particular activity, such as account registration, identity verification, payment processing, promotions or customer support. If you choose not to provide information that is necessary for a particular service, Horus Casino may be unable to open or maintain an account, process a transaction or respond fully to your request.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy practices. When appropriate, an updated version will be made available on the website. You should check this page periodically so that you remain aware of how information may be handled.

Information is used only for purposes connected with providing, protecting and improving the services, managing the player relationship and meeting applicable obligations. Common purposes include:

• Creating, administering and maintaining your account, including confirming your details and providing access to requested features.
• Processing deposits, withdrawals and other transactions, keeping accurate account records and helping resolve payment or account issues.
• Carrying out identity, age, account ownership, responsible use, anti-fraud, anti-money-laundering and security checks where these are required or appropriate.
• Monitoring activity to protect players, the website, payment systems and service providers from fraud, abuse, unauthorised access, technical attacks and other harmful conduct.
• Providing customer support, responding to questions and complaints, investigating incidents and keeping records of communications.
• Sending service messages about your account, transactions, security, changes to the website or other information needed to administer the services.
• Sending marketing communications where permitted and where you have provided consent or another valid basis applies. You can withdraw consent to marketing at any time.
• Understanding how the website is used, testing features, improving performance, analysing trends and maintaining reliable technology.
• Meeting legal, regulatory, compliance, dispute-resolution and record-keeping requirements that apply to the operation of an online gambling service.

Information may be shared with service providers that help operate the website or provide related functions. These providers may include payment processors, identity and verification providers, hosting and technology providers, customer support tools, security specialists, analytics providers and professional advisers. They should receive information that is relevant to the service they provide and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect the rights, safety, property or security of players, Horus Casino, service providers or other people; to investigate suspected fraud or unlawful activity; to respond to a lawful request; or to support a business transfer, restructuring or similar commercial event. Information may be processed in Australia or another country by a service provider, depending on the systems used to deliver the services. Appropriate steps are taken to manage information in line with applicable requirements.

Horus Casino uses administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details private, use a secure device and notify support promptly if you believe your account or information has been accessed without permission.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include the right to ask for access to your information, request correction of information that is inaccurate or incomplete, request deletion of information, and withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or raise a concern about a privacy matter.

To exercise your privacy rights or make a data request, contact support@horuscasino.best. Please describe your request clearly and include enough information for your account or request to be identified. We may need to verify your identity before providing information, making changes or completing a deletion request. This is a security measure intended to prevent information being disclosed or changed by someone who is not authorised.

A request to delete information does not always mean that every record can be removed immediately. Some information must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, protecting the security of the services, maintaining financial records or demonstrating that required checks were completed. Records that must be retained may be securely stored and used only for the relevant purpose. When information is no longer needed, reasonable steps are taken to delete it, anonymise it or dispose of it securely.

You can withdraw consent to marketing by using an unsubscribe option in a marketing message, changing available communication preferences in your account or contacting support@horuscasino.best. Withdrawing marketing consent will not necessarily stop service-related messages, such as account, transaction, security or other operational communications. It also does not affect processing that is carried out on another lawful basis or information that must be retained.

If you have a privacy concern, please contact support@horuscasino.best first so the matter can be reviewed and addressed. We aim to handle privacy requests fairly and within a reasonable timeframe, subject to identity checks, the complexity of the request and any legal or security restrictions that apply.